- Phone Call Technique. No one has a minute, so there is no need to ask anyone if they have a minute. Begin your phone calls by asking if you are interrupting anything urgent. Using this technique, you are showing respect. If they are in the middle of something urgent, they will appreciate this small gesture.
- There Is Nothing Urgent. At this point, you have permission to move on in your conversation. You can move onto the purpose of your call. Before the call, you should have thought about the one thing that you would say if you could say nothing else. This is your message and most people miss this simple step – you get to the point.
- Honest Attention. Once you have asked for permission to move on and stated the purpose of your call, your caller can give you their honest attention. You have shown respect and made yourself clear. Try this simple technique this week and see what impact it might have on your conversations.
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