Clients place a demand on your time. They want their projects done now. This is understandable, and if you don’t meet their expectations, they will go elsewhere. At the same time, there is no need to put a strain on your schedule while meeting their expectations. Boundaries must be put in place.
Expectations can be met. Negotiate speed for higher quality, as there are only so many hours in a day. Clients expect quality and will trade speed for quality. Using the principle of under promising and over delivering will help you to meet their expectations without sacrificing quality.
Flip the over promise and under deliver concept. Put yourself in your client’s shoes and imagine how they would feel if you under promised and over delivered. They would be impressed with your quality of service and delivery. Make a commitment to your clients, schedule it on your calendar, and plan to give the best quality possible, exceeding what you promised. The end result – happy clients!